IT Customer Support Specialist

3 дней назад

Tashkent, Tashkent, Узбекистан Tbc Uz Полный рабочий день 1 200 000  - 2 400 000  в год

TBC Bank Uzbekistan, the first digital bank in Uzbekistan and a part of TBC Bank Group PLC, commenced its operations in 2020. Today, the bank is rapidly developing, offering retail banking solutions through its innovative fintech platform. Over 4 million registered users have access to banking services via its mobile application. 'Making People's Life Easier' - the core principle of TBC Bank's operations. By advancing digital technologies across all spheres of life, TBC Bank is dedicated to building a bank free from queues, physical offices, bureaucracy, complex terminologies, and lengthy waits.

We are looking for talented IT Customer Support Specialist with experience to join our team

Primary Focus:

  • Knowledge of operating systems (Windows, macOS, Linux);
  • Skills in working with office applications (Microsoft Office, Google Workspace);
  • Fundamentals of network technologies (TCP/IP, routing, VPN);
  • Experience with hardware (computers, printers, routers);
  • Ability to install and configure IP cameras, analog cameras and video recorder systems (DVR/NVR);
  • Service maintenance of laptops, computers, cameras and (DVR/NVR).

Qualifications:

  • Ability to identify and troubleshoot technical problems
  • Conducting diagnostics of software and hardware
  • Using remote support tools
  • Ability to explain technical issues in simple terms
  • Ability to work with users and listen to their needs
  • Documentation and reporting skills
  • Ability to collaborate with other departments (e.g. developers, system administrators)
  • Willingness to learn and share knowledge with colleagues
  • Ability to multitask
  • Compliance with security and data privacy policies.

Working with us means:

  • An open atmosphere and vibrant team life without unnecessary bureaucracy or dress code;
  • Medical insurance with extended coverage after the probation period;
  • Coverage for conference participation, discounts for English language courses, and access to educational platforms (Coursera, Udemy);
  • Internal meetups: lightning & thunder talks;
  • High-performance equipment and additional monitors for productive work;
  • Class "A" office in the city center
  • A multicultural team (Georgia, Russia, Poland, Kazakhstan, Kyrgyzstan, Ukraine, Tajikistan);
  • Referral program 'Bring a Friend' with bonus opportunities;
  • Coffee points for snacks at any time;
  • Team-building and sports events that foster team spirit.

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