Head of Support

About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a good mix of being able to think strategically and working hands-on? Are you a solid team leader with experience in managing a high-performing team? If this sounds like you, we'd love to chat with you

What you'll be doing

• Manage, mentor & motivate: You will manage several teams within the support organisation. This includes acting as a sparring partner for the Customer Support Team Leads and helping them raise the bar in their teams.
• Problem-solving: You will be both proactive and reactive with incoming and foreseen problems that may occur in support. You will influence a solution-oriented mindset and ensure we are implementing best practices and ways of working.
• Driving performance: You will be a driving force to ensure we are delivering the best support to our customers and partners. Your analytical mindset will dig into our support metrics to make the best kind of decisions and set the right expectations.
• Strategize and execute: You will utilise our internal data tools to help you develop a sustainable strategy then execute on it. Your focus will be on constant improvements and maintaining a high level of satisfaction from our customers and partners.
• Scale smart: We will grow team-size, and in order to cope with demand, we need to do things smarter day by day.
• Grow your organisation and support teams: You design the organisational setup that preps us for success. Also, you have a strong eye for talent as you will be hiring the right people to grow your support team.

Our humble expectations

• You have solid people management experience and a proven track record of leading high-performing teams.
• Your background might be in customer strategy consulting or customer operations excellence, however your primary focus is on solving problems, no matter how big or small.
• You have experience in project management.
• You enjoy leading and growing a team and making sure your colleagues always understand the purpose of what they do and what defines a great performance.
• You have an analytical and curious mindset - you understand support metrics and you're not afraid to question 'why' .
• You will have budget ownership and are therefore able to translate data into actions and explain how your team is progressing according to KPI's and budget.
• You are able to think on your feet, and multi-tasking is your second nature.
• You enjoy learning and teaching others. Preferably, you are also tech savvy.
• You have a can-do attitude and you are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• You can formulate yourselves very well, both verbally as well as in written form in Uzbek, English and Russian

Why Work at Wolt?

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going Along with a competitive salary and benefits, you will also be eligible for our stock option plan.

At Wolt, we're about getting things done. You'll probably enjoy it here if you like taking ownership, developing yourself, and being around friendly, humble, and ambitious people. We work hard to make cities into better places, and it's pretty cool seeing us grow every week. If you're passionate about building things that… work, Wolt might be for you.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.