Director, Account Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Director, Account Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
Mastercard Account Management organization is seeking to build a diverse, strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation.

As part of the Account Management Team, our role is to be bold and innovative partners that win by leveraging the best of our combined assets. We operate as one team as we develop and execute joint strategies driving innovative payment solutions to our customers that deliver a superior experience and meaningful value to our organizations.

The Account Management Director is responsible for owning the relevant customer P&L's, driving strategic planning and solution selling for all Mastercard assets including Data & Services, Cyber & Intelligence and Digital solutions through building and broadening our overall relationships at all levels of the company. You will lead business development activities within your segment working with senior/C-level executives to build strong partnerships that support Mastercard's financial and strategic objectives.

We are seeking experienced professionals with management consulting, technology sales, banking and/or payments experience that can bring a technical aptitude to strategic problem-solving to address customer challenges and opportunities and drive relationship growth and profitability. This position is ideal for someone who is a collaborative thought leader, has strong project management discipline, has experience deepening relationships, understands financial ecosystem, its competitive landscape and operates proactively.

Role

• Provide superior strategic account management driven by robust planning – building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer
• Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders
• Support strategically significant organizational initiatives
• Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed purchasing cycles
• Develop detailed business cases, including financial analysis/modeling, in support of defined initiatives
• Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing
• Responsible for setting strategies as it relates to customer accounts and achieving goals that drive market share, volume and revenue growth
• Partners with customers to deliver customized solutions and comprehensive consulting support
• Responsible for pipeline management at account level
• Assists with analysis of customer's business through profitability modeling, financial forecasting and competitive analysis
• Executes customer relationships management at all levels
• Assists in local projects and cross-functional initiatives

All About You

• Demonstrated track record of planning, managing and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy
• Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment
• Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels
• Sound business judgment with established strategic and conceptual thinking and planning skills
• Strong market development/customer engagement skills
• Strong project management and communication skills
• Analytical proneness for quantitative and qualitative data, and ability to derive meaningful implications and recommendations from assessments
• Experience in creating custom analyses, reports and presentations to deliver consultative sales approach
• Superior communication, presentation and interpersonal skills are required
• Comprehensive experience in executing and managing sales strategies in B2B accounts
• Demonstrated in-depth knowledge of Financial Services and Technology
• Fluency in ……………………..
• Bachelor's degree required; MBA preferred

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.