Client Services Officer

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Tickmill is looking to hire a Client Service Officer that will help Tickmill expanding its business operations for multi-asset products dedicated to Uzbekistan.

The Client Service Officer is responsible for providing comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management.

About Tickmill.

Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options).

The Tickmill Group was established in 2014, and employs over 280 individuals through its offices in London, Cyprus, Estonia, South Africa, Dubai and several other regional offices globally.

Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, team-building events, and many opportunities for professional growth.

What the job looks like?

The Client Service Officer will have the chance to:

• Provide accurate and comprehensive assistance on trade-related inquiries, execution matters, and account management issues in accordance with internal procedures and service standards.
• Troubleshoot and resolve technical issues related to MT4/MT5 and other trading platforms, including login difficulties, platform navigation, and operational errors.
• Proactively engage with clients to address concerns, provide tailored guidance, and support long-term client satisfaction and retention.
• Assist clients in understanding available tools, resources, and platform features, and provide general guidance on market-related information without offering investment advice.
• Deliver consistent, professional, and timely support via phone, live chat, and email while adhering to communication quality standards.
• Ensure a positive and seamless client experience by maintaining a high level of accuracy, responsibility, and operational integrity in all client interactions.

What will you need to be able to do the job?

• Minimum 1 year of experience in a Call Center, Customer Support, or Technical Support role within a regulated financial services environment.
• Native Uzbek speaker, with excellent command of the English language. Knowledge of additional languages will be considered an advantage.
• Strong understanding of financial products, particularly FX, CFDs, and/or Exchange-Traded Derivatives (Futures & Options), which will be considered a significant asset.
• College or university degree in a relevant field.
• High attention to detail, strong organizational abilities, and excellent communication skills.
• Proficiency in Microsoft Office and general computer literacy.
• Professional conduct, strong work ethic, self-motivation, and the ability to work effectively both independently and as part of a team.
• Positive, proactive, and solution-oriented mindset.
• Flexibility to work on public holidays, as required.
• Ability to work Monday–Friday, 9:00–18:00, on a shift basis.

By joining us, you can expect:

• A Unique Opportunity for a career in a global, fast-growing company.
• Opportunities to learn and grow through our "Employee Training & Development program".
• Birthday and Loyalty benefits.

What to expect from our recruitment process:

1. First interview with hiring managers and HR
2. Psychometric test
3. Final interview with top management

Make your next Career step and apply NOW
*Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.