Senior Product Designer

Mission

The mission of the Senior Product Designer is to simplify complex logistics workflows and create intuitive, scalable solutions for shippers and brokers on our TMS platform. As part of the Shipper Squad, this role will use research, data, and AI-powered prototyping to design experiences that enable faster, smarter, and more efficient vehicle shipping across the United States.

The mission of the Senior Product Designer for Payments (SuperPay) is to design the future of digital payments within the Super Dispatch ecosystem. You will create seamless, secure, and transparent payment experiences that connect Shippers, Brokers, and Carriers — simplifying how money moves across auto transport logistics.

SuperPay is the first integrated payment solution in the auto transport industry, enabling faster, more secure, and automated payments across our Shipper and Carrier TMS products. Your role is to craft interfaces and workflows that build trust, eliminate manual work, and improve financial visibility for all parties involved.

Why Super Dispatch

At Super Dispatch, we're not just changing the game - we're creating a whole new playing field in the auto transport industry. Super Dispatch is the next generation platform that is not only redefining efficiency but is also setting new standards for how vehicles are moved.

Our suite of tools, including the Carrier TMS, Shipper TMS, SuperPay, and the groundbreaking Super Loadboard, are designed with one goal in mind: making auto transport as easy as possible. Leverage the latest in industry trends, data, and user-friendly features, empowering carriers, shippers, and brokers to achieve operational excellence.

From minimizing paperwork to reducing wasted time and cutting costs, we tackle the challenges of the industry head-on, so you can focus on what you do best.

Welcome to Super Dispatch, where the future of auto transport is already a reality.

About the role

Super Dispatch is seeking a Senior Product Designer to lead design for SuperPay — the integrated payments experience that connects shippers, brokers, and carriers across the Super Dispatch ecosystem. SuperPay powers how money moves inside both Shipper and Carrier TMS, enabling fast, transparent, and secure financial transactions at scale.

In this role, you'll simplify complex payment workflows, design intuitive and trustworthy financial experiences, and create solutions that help users get paid faster while reducing operational friction.

You'll collaborate with cross-functional partners — including product, engineering, finance, and data — to define the future of how payments are managed and automated in logistics.

This is a remote-first role and an exciting opportunity to design one of the most advanced SaaS products in auto transport.

Super Dispatch is a 100% distributed team so this role can be done anywhere in the (Central Asia/Eastern Europe) .

About You

We're looking for a customer-obsessed problem solver who thrives in complexity. You can quickly turn ambiguous problems into elegant solutions, collaborate across disciplines, and use data and AI to inform your design process. You often experiment, learn fast, and seek impact over perfection.

This is a chance to help redefine the logistics industry with design, AI, and technology.

Responsibility

• Understand and map the end-to-end payment experience across Shipper and Carrier TMS platforms.
• Design intuitive, trustworthy payment workflows — from setup and onboarding to instant transfer, arbitration, and reconciliation.
• Collaborate with PMs, engineers, and finance teams to ship high-quality designs that balance usability, security, and compliance.
• Prototype and test payment interactions using tools like Figma, Lovable, and user testing sessions with carriers and shippers.
• Leverage AI-powered design tools to explore and validate ideas quickly.
• Ensure clarity and confidence in every payment step through clear microcopy, visual feedback, and transparent status states.
• Contribute to the Super Dispatch Design System, expanding it with components tailored for financial and transactional UX.
• Monitor success metrics — e.g., reduction in payment support tickets, improved payment completion time, and adoption rate of Instant Transfers.
• Collaborate cross-functionally to align payment UX with Super Dispatch's broader ecosystem (Trust, Shipper TMS, Carrier TMS).

Minimum requirements

• 5+ years of professional product design experience, ideally in a product-led environment.
• Skilled in research and discovery: customer interviews, journey mapping, usability testing, and turning insights into product opportunities.
• Strong prototyping skills, able to explore multiple solutions quickly using Figma, and AI-powered tools (e.g. Figma Make, Lovable).
• Experience working in cross-functional squads with PMs, engineers, and data teams in an agile environment.
• Strong communication skills , able to tell the story of problems and solutions clearly to stakeholders.
• Familiarity with banking UX patterns, real-time payments, or financial data visualization.

Plus points

• Experience with logistics, marketplace, or fintech products.
• Understanding of fraud prevention, verification, or trust systems.
• Knowledge of AI-assisted prototyping and how to test with synthetic users.

Who you are

• Analytical & systems thinker: You connect the big picture with precise execution, and design with scale in mind.
• Curious & experimental: You generate multiple approaches, test quickly (often with AI), and learn from outcomes.
• Communicator & storyteller: You can frame customer problems and design solutions clearly for both technical and business audiences.
• Customer-focused: You deeply empathize with shippers and brokers, and keep their needs at the center of product decisions.
• Adaptive & collaborative: You thrive in ambiguity, adjust quickly to change, and value teamwork over ego.
• Outcome-driven: You measure success by impact, not output, and push for solutions that move the business and customer forward.

Growth Plan

Within 1 month, you'll…

• Graduate from Super Dispatch's onboarding program and get familiar with our people, processes, and product ecosystem.
• Deeply explore how SuperPay works within Shipper and Carrier TMS, learning about automated and manual flows, arbitration windows, and instant transfers.
• Review past research, interviews, and payment support insights to understand customer pain points related to payment delays, visibility, and trust.
• Deliver your first small UX improvement (e.g., copy or UI clarity for payment status, setup experience, or digital verification).
• Present a short "first impressions" report to the Payments Squad with early opportunities and usability observations

Within 3 months, you'll…

• Lead your first end-to-end design project for the Payments experience
• Conduct at least 3 user research sessions (interviews or usability tests) with shippers, and carriers to uncover trust and speed friction points.
• Contribute to the Design System, adding or refining payment-specific components (e.g., transaction cards, trust badges, balance visuals).
• Share your first design review presentation with cross-functional stakeholders — PM, EM, and CPO — highlighting your design reasoning and impact.

Within 6 months, you'll…

• Own multiple design initiatives within the Payments domain, improving clarity, transparency, and automation in how users send and receive payments.
• Deliver measurable UX impact — e.g., reducing payment-related support tickets, improving time-to-payment, or increasing adoption of Instant Transfer.
• Collaborate with the analytics team to define and monitor design KPIs (e.g., payment completion rate, NPS for financial flows).
• Mentor or support a peer designer through design critiques and collaborative sessions on financial UX patterns.
• Help establish experimentation practices in the squad — encouraging data-informed iteration and usability validation before launch.

Within 12 months, you'll…

• Become the design lead for Payments, driving the product vision for how SuperPay connects Shipper and Carrier TMS.
• Shape and ship at least one strategic redesign or new capability (e.g., unified payment tracking dashboard, trust & reputation signals, or guaranteed payments).
• Partner with engineering and product teams to deliver payment experiences that balance compliance, security, and usability.
• Lead internal UX workshops focused on designing for trust, automation, and transparency.
• Be recognized across Super Dispatch as a go-to expert for fintech and payment UX, setting standards for future financial experience design across squads.

What We Offer

• Great Culture - We strive for transparency and you'll work with like minded highly motivated people excited about solving complex problems
• Remote First Culture - We're a 100% distributed team
• Gym/Wellness Stipend - We provide a monthly stipend for gym memberships ($50/month)
• Generous Time Off Flex PTO policy so you can take the time you need, when you need it, as well as 6–12 weeks paid paternity leave
• Great gear – we'll set you up for success with the right tech and help you outfit your home office, if needed.

Location Requirement:

We're especially interested in candidates located in Eastern European or Central Asian regions.

Does this sound like you? We'd love to hear from you if so.