Local Onsite IT Service Desktop Support

5 дней назад

Tashkent, Tashkent, Узбекистан Sky Systems, Inc. (SkySys) Полный рабочий день 900 000  - 1 200 000  в год

Local Onsite IT Service Desk support

Uzbekistan - Onsite

Duration: 6 months + renewal

The Service provider undertakes to provide the following services to the Client:

The works include:

  • Solving incidents and tasks within a reasonable time;
  • Documenting incidents and tasks in the application designed for this purpose;
  • Providing support to users in trouble when using the information infrastructure (by phone, by means of remote access tools, on user's site);
  • Configuring and deploying computer hardware (IMAC/PCLCM);
  • Carrying out on-call time at the ITS;
  • Administration work at the ITS;
  • Performing operations in the field of Incident Management;
  • Problem Management and other level of support at the ITS;
  • Managing the IT Knowledge Base;
  • Management of the work-related documentation;
  • Co-operation with other service providers when eliminating defects;
  • Management of telecommunication devices and mobile phones (Voice & Video);
  • Communication rooms management;
  • Administration of security groups and users in system environments;
  • Providing support to the systems not included or supported by global service providers;
  • Assisting and advising in solving problems in the Application - operation systems relation and project support in other organizational units;
  • Security control of workstations in the Client environment and elimination of deficiencies and reporting;
  • Preparation and implementation of small projects in the region;
  • Also may be involved in the work in the field of information technology, to which the Client has previously obtained consent from the Service provider and stipulating a separate payment for additional types of work for which the Service provider has the appropriate qualifications.
  • The performance of work includes all Client's locations.

Requirements:

  • Knowledge of computer equipment (laptops, workstations)
  • Knowledge of office equipment (MFPs, Printers, Scanners, Faxes)
  • Knowledge of network technologies (LAN, WAN, TCP/IP, WIFI, DHCP)
  • Knowledge of Windows family operating systems
  • MS Office user (Word, Excel, Outlook, Power Point, Access)
  • Experience in IT management systems (ServiceNow)
  • Experience working with Active Directory
  • Experience with WEB applications
  • Experience with PBX
  • Microsoft certifications (preferred)
  • ITIL certificates (preferred)

Education and language skills:

  • Higher Technical education in IT field
  • Work experience - 1 year
  • Experience of working in an international company (preferred)
  • Working level of English (to work with global support team) - pre-intermediate (as an advantage)

Additional skills:

  • Excellent troubleshooting skills
  • Logical thinking
  • Excellent user service and interpersonal skills
  • Excellent communication skills
  • Ability to work as part of a team
  • Ability to work under pressure
  • Acceptance of responsibility
  • Ability to educate self
  • Punctuality
  • Ability to prioritize
  • Setting and meeting deadlines for tasks

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